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An assignment we performed...

Rough draft of a small project

An assignment we performed... This assignment was carried out in July 2008 in the Caribbean. We spent 3 days examining hotel services anonymously. We evaluated the catering, bar, beach, room, reception desk and janitor services, among others, creating problematic and challenging situations which we requested employees to resolve.

Situation Analysis:

Moreover, other problems were also detected.

We spent the next three days in meetings with hotel management and with employees of different services. We found out that in some departments there were unrest and tense relations between managers and employees.

We also learned that the hotel’s customer retention was very poor.

After several discussions with their corresponding analyses, we made the following recommendations:

Results :

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